TechOne Privacy Policy

Who we are

TechOne is an app by Redsis Corp. («Redsis», «we»), 2201 SW 145th Ave, Suite 209, Miramar, FL 33027, USA, which is responsible for the data the app handles. It is for field technicians who deliver service with Redsis, as employees or contractors. It is not intended for the general public: it can only be used with an account created or approved by Redsis.

Data we handle

• Account: your name, email and phone, to identify you, give you access and contact you about work. Your password is stored hashed, never in plain text, and you can turn on two-step verification.
• Work: the tickets, visits, diagnoses, quotes, notes and inventory you record while you work, to deliver and document the service.
• Photos and videos: the ones you take or attach as evidence of the work or expense receipts, and the equipment codes you scan with the camera.
• Customer signature: when you close a job that asks for it, as proof that the customer received the service.
• Chat messages: what you write in the customer portal conversations of the jobs assigned to you. They are read by Redsis dispatch and by that customer's portal users.
• Hours and expenses: the ones you log, to track time worked and process your expenses.
• Precise location: only with your permission and while the app is open (see «Location»).
• Your home base location: the one dispatch records on your technician record, to plan your routes.
• «No location» reason: if Redsis requires your location when you tap En route or On site and the phone cannot provide it, the system records on the job the cause it detected (location permission denied, timeout or location unavailable).
• Notifications: if you allow them, in the TechOne app for Android or iOS we store your device notification identifier (Firebase Cloud Messaging token) and the device system (Android or iOS); if you use TechOne in the browser, the browser/device notification subscription (web push) your browser creates —its delivery address, its encryption keys and the browser type—. They are used to alert you about new tickets and messages. The device identifier is deleted when you sign out or delete your account.
• Technical data: the IP address and the browser or device type you sign in with, for security and abuse prevention, and, when Redsis turns it on, app errors and slow or failed requests, for troubleshooting.

Location

TechOne only uses your location while the app is open: it does not collect it in the background or when the app is closed. Continuous sharing of your position requires you to accept the app location notice (we record which version of the notice you accepted) and the phone permission. While it is on, the app sends your position when the phone updates it, at most once every 15 seconds while you are moving and once a minute while you are still, to show your daily route, estimate arrival time and let dispatch know where you are during the workday. The customer of a job (or anyone with its tracking link) can also see your location while you are on your way to it: a dot on the map, the distance and the estimated arrival time, only from a position less than 5 minutes old and never your route history; while you are working on it, they only see that you are on site, with no coordinates, and at any other time they see nothing. With the phone permission, it also records where you were when you tap Accept, En route, On site or Complete on a job. You can pause continuous sharing at any time from the app, or deny or revoke the permission in your phone settings; the app keeps working, but without your position on the map.

Camera and photos

The app uses the camera and photo library only when you choose to take or attach a photo or video, or scan equipment. It does not access your photos on its own.

What we do not do

We do not sell your data or show ads. The app contains no third-party advertising tools and has no purchases.

Who we share data with

• The customer the work is done for sees the information about their job, including your name as the assigned technician, and their portal users read the chat messages you write in their conversations. When Redsis has it turned on, they also receive the close-out report (which may include job photos, the signature, the diagnosis and your name) and live tracking: while you are En route to their job they see your name, your current position and the estimated arrival time; never your earlier trail, your phone or your email.
• Redsis dispatch and management, who assign and oversee jobs.
• Providers that run the platform on behalf of Redsis and only for that purpose: infrastructure providers contracted by Redsis (hosting and file storage); Cloudflare (network and the Turnstile anti-bot check when you sign in, register or recover your password; it may also measure page performance with Cloudflare Web Analytics); Twilio (SMS codes); Resend (email); OpenStreetMap (map images are downloaded from its servers, which receive the map area requested and your device IP address, not your TechOne identity); when Redsis has it turned on, Google Maps Platform (computes traffic-aware drive time from origin and destination coordinates, without your name); and, when Redsis has it turned on, Anthropic (the Ayva assistant summarizes tickets and drafts replies with the ticket context, which includes your name as the assigned technician). Web push notifications are delivered by the notification service of your browser or device. The «Navigate» buttons open Google Maps outside the app.
• App notifications: on Android and iOS they are delivered by Firebase Cloud Messaging (Google), which receives your device notification identifier and the title and text of each alert; on iPhone and iPad, Firebase hands them to the Apple Push Notification service (Apple), which shows them on your device.
• Authorities, when required by law.

International transfers

Your data may be processed in the United States and in other countries where Redsis and its providers operate.

Security

Data travels encrypted (HTTPS). Signing in requires an account, and you can turn on two-step verification. Your password is stored hashed. Job evidence photos and videos are kept for the customer and may be accessible to anyone who has their link.

How long we keep data

We keep your data while the account is active and afterwards for as long as the law and customer contracts require. Service records (tickets, visits, reports, photos, videos, hours and expenses) are kept even if you delete your account. Your location history and the positions recorded on jobs may also be kept after you delete your account, linked to your technician record.

How to delete your account

In the app: open TechOne and go to Account → Delete my account; you are signed out right away. Without the app, or if your account is managed by Redsis, use the channel in the «Contact» section. What is deleted and what is kept is explained at:

https://techone.redsis.app/legal/delete-account

Your rights

Depending on the law that applies to you, you can ask for access to, correction, a copy or deletion of your data, and object to certain uses. Use the channel in the «Contact» section. We respond within a reasonable time and as required by applicable law.

Children

TechOne is a work tool for adults. It is not intended for anyone under 18 and we do not knowingly collect data from minors.

Contact

For questions or requests about your data, contact [email protected] or your Redsis coordinator.

Changes to this policy

If we change this policy, we will post the new version at this same address with its update date.